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Client Testimonials

& Feedback

At the LBPC we are proud to provide our patients with a first rate and comprehensive treatment. Listening to our client’s needs is key to this and we believe that by working together, patient and physiotherapist, we can provide the best possible treatment to get you back to feeling your best.

We are aware that the initial reasons for requiring physiotherapy treatment are rarely pleasant. However, our friendly and professional team at The LBPC will quickly ensure that you feel comfortable and welcome during your time with us.

At the Lady Basset Physiotherapy Centre we have confidence in our ability to positively assist you in your recovery and rehabilitation and in doing so we have proven success in getting our patients back to wellness

Shared below are some of the experiences of our clients at the LBPC.

07905 493 184

01209 698353

I have received six sessions of  treatment from Sonia Jeffreys (née Pollard) at Lady Basset Physio, for a variety of complaints but mostly my coccyx, knee, neck and thumbs.

I have found her to be excellent. She really listens and tailors her treatments to suit your particular lifestyle needs. I can’t get to a gym so she devised exercises I could do at home. She explains clearly what she thinks the problem might be and shows you with the aid of diagrams.

She is extremely caring and empathetic and goes out of her way to suggest things that might help. She researched and found a fibromyalgia group that she thought would interest me and also knee and thumb splints online that were the right design for my particular problem. Following her suggestions and exercises, I have found some improvement and I will carry on doing them with further success I hope. I would have no hesitation in recommending Sonia to anyone looking for physiotherapy.

Mrs G

Brilliant. Professional, efficient, approachable and best of all effective! I had physio with acupuncture to treat sciatica, a tight piriformis and general back tightness/discomfort. Thanks!

Mrs H

Amazing !!! I went to see Pat with a very painful lower back problem , I wasn’t convinced that anything could be done , but after a few sessions with Pat really did make a difference. Pat didn’t just help me , she gave me the tools to help myself. Highly Recommended

Donna M

I was apprehensive about making an appointment during these strange times (covid-19). Having attended the clinic before I was unsure about how the Covid restrictions would affect my treatment. I had nothing to worry about.  I phoned the clinic and spoke directly to Sonia.  We went through a Triage and risk assessment first and then went through what differences there would be in the clinic.


As I have come to expect, I was immediately put at ease by Sonia. Upon attending my appointment I have to say I felt completely comfortable (and also safe) throughout the whole process. I have already booked my follow up session.

Jacob E

I have a recurring back problem that causes me problems from time-to-time and Mike has got me back on track each time. His attention to detail is reassuring and he always takes the time to explain what I need to do to make a swift recovery.


A kind, compassionate and professional team. This fabulous group of human beings have made a huge impact of my day to day life.  Easily the best money I have ever spent.

Chloe B

A friend of mine recommended I visit Sonia because I have been having a lot of pain after a hip replacement operation.  I had been through the normal channels of doctors and NHS physio but without any improvement.

To say that Sonia has changed my life is an understatement.  She listened to my symptoms, immediately understood what the problem was, took into account my physical restrictions and devised a plan of treatment. At first, I must admit, I thought that she was asking me to do too little – this opinion was formed by my experience with NHS physio.  However, it worked and gradually I was in less pain and had more movement.  The fact that I could actually sleep and move without pain, meant that I could do the exercises recommended. 


I am now able to walk without pain and, much to my relief, have a good night’s sleep without pain and without taking pain killers’  Sonia, you are a star!!

Mrs O

Mike helped me return to running following a knee injury that stopped me training for a marathon. The exercises he set me and his help around changing my training program was brilliant!


Following an RTA whilst cycling, Sonia kept my race season going with her great work and advice. Thank you.

Jonathan D

I consulted with the team at The LBPC due to a lot of pain after a hip replacement operation. They listened to my symptoms and immediately understood what the problem was. I was worried because I have additional physical restrictions but I need not have been. This was taken into account and a suitable plan of treatment was devised.  I am now able to walk without pain and, much to my relief, have a good night’s sleep without pain and without taking pain killers. Thank you so much

Mr B

I am an avid runner and have seen many physios over the past 20 years with varying degrees of success.  The team at Lady Basset were recommended to me and it is easy to see why they are so highly regarded. I have now had three sessions and I can honestly say it is the best treatment I have ever received.


Sonia is an incredibly professional, knowledgeable and experienced physiotherapist. I would highly recommend her

Jenny W

Nicola N

One word - FANTASTIC! Before visiting Magda I was living with pain. After a couple of sessions and following Magda's treatment plan and exercises I am now relatively pain free. I am truly thankful

Pat has performed magic on my hand.  I’ve not been able to move it properly for a number of years, however I now have near full function with a lot less pain. I am very, very grateful. My only regret is not seeing Pat sooner



At The LBPC feedback from our clients is extremely important to us. Telling us about your experience means that we can better understand what is important to you, what we are doing well and where there are areas where we can make improvements.

Your feedback can help us to:

Ensure that the services we provide are sensitive to the needs of patients and visitors

Ensure that the services we provide are sensitive to the needs of patients and visitors

You can share your experiences with us in the following ways:

Email Sonia at: or alternatively fill out the feedback form the next time you visit us.


We look forward to seeing you

If you need further assistance

and we'll be happy to help or

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