Frequently Asked Questions

Our clinic is located in the heart of Pool, Cornwall, making it easy to reach whether you're driving, taking public transport, or walking. You’ll find us located between Trevenson Church and Pool Academy. ​The Lady Basset Physiotherapy Centre, Church Road, Pool, Cornwall, TR15 3PT

We offer free on-site parking for all our patients. When you arrive, you’ll find the car park, with ample spaces, located at the front of the Lady Basset building.

Yes, our clinic is fully accessible, with all facilities located on a single level for easy access.

To access the LBPC, please enter through the door on the left hand side, located next to the raised flower bed. If you have an appointment during our evening clinic hours, you may find that this door is locked. In such cases, please use the intercom system positioned beside the door, and your therapist will promptly buzz you in. Our receptionists at The LBPC are virtual, so there will not be a receptionist on-site when you arrive. After entering the clinic, simply take a seat in our comfortable waiting room. Your therapist will come to greet you and guide you to your session at your scheduled appointment time.

Details of the LBPC’s opening hours are detailed in the footer at the bottom of this website.

You can book your appointment using our online booking system. You'll find this on our Booking Page Online. For Appointments covered by Health Insurance or for Home Visits, please Contact the Centre to arrange a booking.

Appointments are necessary, as we are often fully booked. To ensure availability, we recommend scheduling your visit in advance.

If you are referring yourself to see us at Lady Basset and will be paying for your own treatment, a visit to the GP is not necessary. If you hold private medical insurance, you may need to obtain a referral from your GP in accordance with your insurer’s requirement. It is important to know that you should always check with your insurance company prior to attending your first session.

To ensure your first visit to the LBPC, is a smooth, comfortable, and reassuring experience from the moment you walk through our doors, we've included some helpful information on the ‘What to expect from your First Visit’ page. This will give you a clear idea of what to expect during your first visit.

For your physiotherapy appointment, it's important to wear comfortable clothing that allows you to move freely and gives your physiotherapist easy access to the area being treated. Please see our What to expect from your First Visit page for more details.

When heading to your appointment, it’s a good idea to bring the following items (if applicable) to ensure a smooth and productive visit: Referral or Medical Documents Health Insurance Information List of Medications Personal ID Payment Method Having these items with you will help your appointment run smoothly and allow your physiotherapist to give you the best care possible. Please see our What to expect from your First Visit page for more details.

We recommend arriving at the clinic at least 10 minutes before your appointment. This will give you ample time to settle in and ensure that your session starts promptly.

Your therapist will greet you at the scheduled appointment time and guide you to the treatment room. If there’s any delay, your therapist will keep you informed.

When you book an appointment at The Lady Basset Physiotherapy Centre (LBPC), you will receive a confirmation email with all the details of your appointment along with a new patient intake form. We kindly ask that you complete this form online before your visit. This ensures that your initial assessment time is dedicated entirely to your care, rather than completing paperwork. If you cannot complete these online, please contact our reception team at 01209 698353.

No…you can be reassured that whatever is discussed in your session will be kept highly confidential. If a discussion with a doctor / consultant is necessary, your permission will always be sought first. Please refer to our Privacy Policy for more details.

Yes you can. Please see our Insurance Page for more details. Please contact the LBPC via, the Contact form, phone or email info@ladybasset.co.uk to arrange and appointment paid for by Health Inssuance

Give us a call and we can have a chat about your requirements and particular issues and advise you from there.

Appointments can be cancelled without any fee up to 24 hours in advance. Use the cancellation link in your confirmation email or call us on 01209 698353. For cancellations within 24 hours, a charge applies as per our terms and conditions.

You can book appointments up to 12 weeks in advance.

If you're running late, we will do our best to accommodate you within the remaining time of your scheduled appointment. However, please note that your session will still end at the originally scheduled time to avoid impacting other clients' appointments. Full payment is required regardless of how much time remains. For more details, please review our Cancellation Policy and Terms.

If no appointments are available on our online booking system, feel free to call our reception team as there may be slots available that are not listed online. If no appointments are available, we can add you to our waiting list and contact you in case of cancellations.

Appointments can be cancelled without any fee up to 24 hours in advance. Use the cancellation link in your confirmation email or call us on 01209 698353. For cancellations within 24 hours, a charge applies as per our terms and conditions. You can then book a new appointment via our online booking system.

While we don't routinely offer virtual appointments, we are happy to accommodate if you're unable to visit the clinic. Virtual appointments are usually conducted via Zoom. For more information, email info@ladybasset.co.uk.

Yes, you can book up to 3 appointments per day through our online system.

Payment is required before your appointment if you book online. We can also email you an invoice with a payable link, or you can pay by card/cash at the clinic after your appointment.

If you have any questions before or after your appointment, feel free to call our reception team at 01209 698353 or email us at info@ladybasset.co.uk.

Musculoskeletal (MSK) physiotherapy is a specialised area of physiotherapy focused on the treatment of injuries and disorders affecting the muscles, bones, joints, and soft tissues. It aims to reduce pain, improve mobility, and enhance overall function.

No – no referral is needed for you to attend The LBPC. You can book an appointment without needing to consult with anyone

MSK physiotherapy may include a combination of treatments, such as: Manual therapy (joint mobilisation, manipulation) Exercise therapy (strengthening, stretching, balance exercises) Electrotherapy (ultrasound) Pain management techniques Education and advice on posture and ergonomics Taping and strapping

Physiotherapy aims to reduce pain, but some treatments may cause temporary discomfort as part of the healing process. Your physiotherapist will work with you to ensure that any discomfort is manageable and will adjust treatments as necessary to ensure your comfort.

MSK physiotherapy can treat a wide range of conditions, including but not limited to: Back pain Neck pain Joint pain (shoulder, knee, hip, etc.) Arthritis Tendonitis Sports injuries Post-surgical rehabilitation Repetitive strain injuries (RSI) Sprains and strains

Prepare by wearing appropriate clothing, bringing any relevant medical records or imaging results, and making a note of your symptoms and any questions you have for the physiotherapist.

Anyone can benefit form Physiotherapy! Whether you need to reduce pain, restore movement or return to sports and hobbies, we will work together to help you achieve your goals. As physiotherapists, we use our knowledge and skills to improve a range of conditions associated with different systems of the body, such as: Neuromusculoskeletal (back pain, whiplash associated disorder, sports injuries, arthritis) Neurological (stroke, multiple sclerosis, Parkinson's) Respiratory (asthma, chronic obstructive pulmonary disease, cystic fibrosis) Cardiovascular (chronic heart disease, rehabilitation after heart attack)

Yes, physiotherapy can be very effective in managing chronic pain by improving mobility, strengthening muscles, and teaching pain management techniques. Your physiotherapist will develop a tailored plan to address your specific pain issues.

During your first session, the physiotherapist will conduct a thorough assessment, which includes taking a detailed medical history, understanding your symptoms, and performing a physical examination. Based on this assessment, they will develop a personalized treatment plan tailored to your specific needs.

Yes - all of our physiotherapists are registered with both the Chartered Society of Physiotherapy CSP and the Health & Care Professions Council HCPC. If you have any questions regarding accreditation and registration you can ask for our therapist's membership/registration number and check it on the associated website: https://www.csp.org.uk/ https://www.hcpc-uk.org/

Each physiotherapy session typically lasts between 30 to 60 minutes, depending on the nature of your condition and the treatment plan. The initial assessment is longer, around 45-60 minutes.

The number of sessions required varies depending on the condition being treated, its severity, and your individual progress. Your physiotherapist will provide an estimated treatment timeline during your initial assessment and adjust it as necessary based on your response to therapy.

You do not need a referral from a doctor to see a physiotherapist at the LBPC. However, some insurance plans may require a referral for coverage. It's best to check with your insurance provider and our clinic policies.

Wear loose, comfortable clothing that allows easy movement and provides access to the area being treated. For example, shorts are ideal for knee problems, and a sleeveless top is suitable for shoulder issues.

MSK physiotherapy is beneficial for anyone experiencing musculoskeletal pain or dysfunction. If you're unsure, you can book a ‘call back ‘ and one of our experienced team members will discuss your symptoms and options to determine the best course of action.

Yes, home exercises are often a crucial part of the treatment plan. Your physiotherapist will provide you with specific exercises to perform between sessions to help you progress and achieve the best results.

Payment can be made via credit card, or cash. If you have insurance, we can provide detailed receipts for you to claim reimbursement. Please contact us for detailed pricing information.

Coverage for MSK physiotherapy varies by insurance provider. We recommend checking with your insurance company to understand your benefits. We can provide detailed receipts or documentation if needed for insurance claims. Please visit our Insurance page for more information.

Please ensure you have a quiet, comfortable space where the physiotherapist can work with you. Wear loose, comfortable clothing that allows for movement, and have any relevant medical documents or previous treatment notes available.

Each session typically lasts between 60 minutes and 90 minutes. The duration may vary depending on the treatment plan and individual needs.

You can arrange a home visit by calling the LBPC at 01209 698353, filling out the contact form on our website, or emailing us at info@ladybasset.co.uk. Our team will get in touch with you to schedule a convenient time.

We provide home physiotherapy services within a 10 mile radius of the LBPC. If you're unsure whether your location is within our service area, please visit our Home Visits page for more detalis or alternatively, contact us to confirm.

During the first visit, our physiotherapist will conduct a comprehensive assessment, which includes understanding your medical history, current issues, and a physical examination. Based on this assessment, we will create a personalised treatment plan tailored to your needs.

Our physiotherapists bring portable equipment necessary for your treatment, such as resistance bands, portable massage tables, and exercise equipment. If any specific equipment is required, we will inform you in advance.

If you need to cancel or reschedule, please contact us at least 24hours in advance. This allows us to accommodate other patients who may need appointments. Please see our terms and conditions for more details.

Coverage for home physiotherapy visits varies by insurance provider. We recommend checking with your insurance company to understand your benefits. We can provide detailed receipts or documentation if needed for insurance claims.

Our physiotherapists can treat a wide range of conditions at home, including declining mobility, falls, post-surgical rehabilitation, stroke, Parkinson’s, dementia, and more. However, some complex cases may require additional equipment or facilities available at our physiotherapy centre. We will advise you accordingly.

Home physiotherapy is ideal for individuals with mobility issues, those who prefer the convenience of being treated at home, or patients recovering from surgery or injury. During your initial consultation, we will discuss your specific needs and determine if home physiotherapy is the best option for you.

Our home visits are conducted by experienced and qualified physiotherapist, Pat O'Brien. You can read about Pat on the "Meet the Team" section of our website.

We offer a variety of treatments during home visits, including, tailored exercise programs, pain management techniques, advise and education, and post-operative rehabilitation. Your treatment plan will be customised based on your assessment.

Yes, family members are welcome to be present during the session if it makes you more comfortable. Sometimes having a family member present can also be helpful for support and assistance with exercises between sessions.

Each session typically lasts between 45 to 60 minutes, depending on the nature of your condition and the treatment plan. The initial assessment may take longer, around 60 to 90 minutes.

Wear loose, comfortable clothing that allows easy movement and provides access to the area being treated. For pelvic floor assessments, you may be asked to undress from the waist down, so please wear comfortable and appropriate clothing.

Physiotherapy aims to reduce pain, but some treatments may cause temporary discomfort as part of the healing process. Your physiotherapist will work with you to ensure that any discomfort is manageable and will adjust treatments as necessary to ensure your comfort.

Women's health physiotherapy is beneficial for anyone experiencing conditions related to the pelvic floor, pregnancy, postpartum recovery, menopause, and other women-specific health issues. During your initial consultation, the physiotherapist will assess your needs and determine if physiotherapy is appropriate for you.

Prepare by wearing appropriate clothing, bringing any relevant medical records or imaging results, and making a note of your symptoms and any questions you have for the physiotherapist. If you are coming for a pelvic floor assessment, it’s best to have an empty bladder.

Yes, home exercises are often a crucial part of the treatment plan. Your physiotherapist will provide you with specific exercises to perform between sessions to help you progress and achieve the best results.

Women's health physiotherapy is a specialised area of physiotherapy that focuses on the treatment and management of conditions specifically affecting women throughout their life stages. This includes issues related to pregnancy, postpartum recovery, pelvic floor dysfunction, menopause, and more.

Women's health physiotherapists treat a variety of conditions, including: Pelvic floor dysfunction (e.g., incontinence, pelvic organ prolapse) Pregnancy-related pain (e.g., back pain, pelvic girdle pain) Postpartum recovery (e.g. diastasis recti, pelvic floor rehabilitation) Menopausal symptoms (e.g. osteoporosis, joint pain) Chronic pelvic pain Painful intercourse (dyspareunia) Endometriosis and related pain Post-surgical rehabilitation (e.g., after hysterectomy)

During your first session, the physiotherapist will conduct a thorough assessment, including taking a detailed medical history, understanding your symptoms and concerns, and performing a physical examination if necessary. Based on this assessment, they will develop a personalised treatment plan tailored to your specific needs.

Pelvic floor physiotherapy focuses on the assessment and treatment of pelvic floor dysfunctions, which can include urinary incontinence, pelvic organ prolapse, and pelvic pain. It involves exercises, manual therapy, and education to strengthen and rehabilitate the pelvic floor muscles.

The number of sessions required varies depending on the condition being treated, its severity, and your individual progress. Your physiotherapist will provide an estimated treatment timeline during your initial assessment and adjust it as necessary based on your response to therapy.

Yes, you are welcome to bring someone with you to your appointments. Having a friend, family member, or chaperone can provide additional comfort and support during your sessions.

Treatments may include: Pelvic floor exercises and rehabilitation Manual therapy Exercise therapy (strengthening, stretching) Pain management techniques Education and advice on posture, ergonomics, and lifestyle modifications Breathing and relaxation techniques Electrotherapy Biofeedback

In most cases, you do not need a referral from a doctor to see a women's health physiotherapist. However, some insurance plans may require a referral for coverage. It's best to check with your insurance provider and our clinic policies.

Payment for physiotherapy sessions can be made via credit card, bank transfer, or cash. We also offer online payment options through our website. Detailed payment instructions will be provided when you book your appointment.

Coverage for women's health physiotherapy varies by insurance provider. We recommend checking with your insurance company to understand your benefits. We can provide detailed receipts or documentation if needed for insurance claims.

Yes, physiotherapy can be very effective in managing pregnancy-related pain, such as back pain, pelvic girdle pain, and other musculoskeletal issues. Your physiotherapist will develop a safe and effective treatment plan to help alleviate your pain and support a healthy pregnancy.

If needed, we may conduct an external and/or internal vaginal exam. This helps us understand how your pelvic floor muscles are working and check for any signs of prolapse that might be causing your symptoms. Internal exams are optional, and you can choose whether or not to have one based on your comfort level. Your physiotherapist will discuss the exam with you and obtain your consent before proceeding.

To order Postpartum Return to Exercise 4 or 8 week plan, please email us at info@ladybasset.co.uk or call 01209 698353, and our Women's Health Physiotherapist Thea will arrange for them to be sent to you. Please note, you must have completed a Postpartum MOT within the last 3 months to be eligible to order an exercise plan.

Sports therapy is a specialised field of healthcare that focuses on the prevention, diagnosis, treatment, and rehabilitation of sports and exercise-related injuries. It aims to help athletes and weekend warriors recover from injuries and improve their performance.

During your first session, the sports therapist will conduct a thorough assessment, including a detailed medical history, understanding your sports and exercise routine, and performing a physical examination. Based on this assessment, they will develop a personalised treatment plan tailored to your specific needs and goals.

Sports therapy is ideal for individuals who have sustained sports or exercise-related injuries, those looking to prevent injuries, and athletes seeking to improve their performance. During your initial consultation, our sports therapist will assess your needs and determine if sports therapy is appropriate for you.

Sports therapy aims to reduce pain and improve function, but some treatments may cause temporary discomfort as part of the healing process. Your therapist will work with you to ensure that any discomfort is manageable and will adjust treatments as necessary to ensure your comfort.

Yes, home exercises are often a crucial part of the treatment plan. Your sports therapist will provide you with specific exercises to perform between sessions to help you progress and achieve the best results.

Sports therapy is beneficial for athletes of all levels, from amateur to professional, as well as individuals who engage in regular physical activity and exercise. It can help anyone experiencing sports-related injuries or looking to enhance their athletic performance.

Sports therapists treat a wide range of injuries, including: Sprains and strains Muscle tears Tendonitis Ligament injuries (e.g., ACL tears) Overuse injuries (e.g., shin splints, tennis elbow) Joint pain

While both sports therapy and regular physiotherapy aim to treat and rehabilitate injuries, sports therapy specifically focuses on sports and exercise-related injuries. A Sports therapists exact area of specialisation may vary based on their training and experience but most will have specialised training in athletic performance, injury prevention, and sports-specific rehabilitation techniques.

Each sports therapy session typically lasts between 30 to 60 minutes, depending on the nature of your condition and the treatment plan. The initial assessment is longer and takes 75 minutes.

The number of sessions required varies depending on the type and severity of the injury, as well as your individual progress. Your sports therapist will provide an estimated treatment timeline during your initial assessment and adjust it as necessary based on your response to therapy.

Sports therapy may include a combination of treatments, such as: Manual therapy (joint mobilization, manipulation) Exercise therapy (strengthening, stretching, balance exercises) Sports massage Electrotherapy (ultrasound) Taping and strapping Injury prevention strategies] Performance enhancement techniques

Wear loose, comfortable clothing that allows easy movement and provides access to the area being treated. For example, shorts are ideal for leg injuries, and a sleeveless top is suitable for shoulder issues.

Prepare by wearing appropriate clothing, bringing any relevant medical records or imaging results, and making a note of your symptoms and any questions you have for the therapist.

Payment for sports therapy sessions can be made via credit card, or cash. We also offer online payment options through our website. Detailed payment instructions will be provided when you book your appointment.

Coverage for sports therapy varies by insurance provider. We recommend checking with your insurance company to understand your benefits. We can provide detailed receipts or documentation if needed for insurance claims.