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Aviva

Aviva

Information for Aviva Patients

Aviva Health Insurance is designed to cover the cost of private medical treatment for acute conditions. This refers to conditions or injuries that are fairly new, rather than problems that you’ve had for a long time.


To ensure you are able to make the most of your Aviva Health Insurance policy, don’t delay your treatment or they may not agree to cover the cost of your physiotherapy appointments.

How to Book an Appointment at The LBPC Using your Aviva Health Insurance

Step 1: Verify Your Coverage


Contact Aviva to confirm that your policy covers physiotherapy treatment.


Request your Aviva membership number, authorisation code, the number of approved sessions, and details about any policy excess you may need to pay.


Step 2: Check If You Need a GP Referral


Some Aviva policies may require a GP referral before physiotherapy can be authorised. This referral can be obtained from an NHS or private GP.


Step 3: Provide Our Clinic Details


Aviva requires registration codes for individual physiotherapists. Please contact our reception team at 01209 698353 or email info@ladybasset.co.uk, and we will provide you with the necessary details to give to Aviva.


Step 4: Contact Aviva for Authorisation


Before your appointment, contact Aviva to arrange treatment authorisation. You will need to provide the details you received from LBPC. You will then be given a Claim Number to provide to The LBPC.


Step 5: Book Your Appointment


Schedule your appointment by calling 01209 698353 or emailing info@ladybasset.co.uk.

Provide us with your Aviva Claim Number and the number of approved sessions.

Physiotherapy treatments covered by Aviva Health Insurance:

Musculoskeletal Conditions

Neck Pain

Shoulder Physiotherapy

Sports Injuries

Acupuncture / Dry Needling

Pre- and Post-Surgical Rehabilitation

Back Pain

Knee Physiotherapy

Billing and Payment Process

LBPC will invoice Aviva directly within 24 hours of your appointment.


If your policy has an excess, Aviva will inform you of the amount. If applicable, you will receive an invoice from us, and payment options, including online payment, will be provided.

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