Aviva
Information for Aviva Patients
Aviva Health Insurance is designed to cover the cost of private medical treatment for acute conditions. This refers to conditions or injuries that are fairly new, rather than problems that you’ve had for a long time.
To ensure you are able to make the most of your Aviva Health Insurance policy, don’t delay your treatment or they may not agree to cover the cost of your physiotherapy appointments.
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How to Book an Appointment at The LBPC Using your Aviva Health Insurance
Step 1: Verify Your Coverage
Contact Aviva to confirm that your policy covers physiotherapy treatment.
Request your Aviva membership number, authorisation code, the number of approved sessions, and details about any policy excess you may need to pay.
Step 2: Check If You Need a GP Referral
Some Aviva policies may require a GP referral before physiotherapy can be authorised. This referral can be obtained from an NHS or private GP.
Step 3: Provide Our Clinic Details
Aviva requires registration codes for individual physiotherapists. Please contact our reception team at 01209 698353 or email info@ladybasset.co.uk, and we will provide you with the necessary details to give to Aviva.
Step 4: Contact Aviva for Authorisation
Before your appointment, contact Aviva to arrange treatment authorisation. You will need to provide the details you received from LBPC. You will then be given a Claim Number to provide to The LBPC.
Step 5: Book Your Appointment
Schedule your appointment by calling 01209 698353 or emailing info@ladybasset.co.uk.
Provide us with your Aviva Claim Number and the number of approved sessions.
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Physiotherapy treatments covered by Aviva Health Insurance:
Musculoskeletal Conditions
Neck Pain
Shoulder Physiotherapy
Sports Injuries
Acupuncture / Dry Needling
Pre- and Post-Surgical Rehabilitation
Back Pain
Knee Physiotherapy
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Billing and Payment Process
LBPC will invoice Aviva directly within 24 hours of your appointment.
If your policy has an excess, Aviva will inform you of the amount. If applicable, you will receive an invoice from us, and payment options, including online payment, will be provided.